Tengri Lights Limited Warranty Policy
This Limited Warranty is extended by Tengri Lights to the original purchaser of the LED grow lights under the RA Series, Surya Series, Helios Series, and Amun Series (hereinafter referred to as "Products"). The warranty ensures the product is free from defects in material and workmanship under normal usage conditions.
2. Warranty Duration:
The warranty for the aforementioned Products is valid for three (3) years commencing from the date of shipment.
3. Warranty Coverage:
Tengri Lights commits that, under the terms of this warranty and subject to the conditions herein, the Products shall:
a. Be free from material defects in design, material, and workmanship.
b. Conform to Tengri Lights' published specifications.
4. Claim Procedure:
In the event of a suspected product defect:
a. Retain and provide proof of purchase.
b. Notify Tengri Lights in writing about the defect prior to the expiration of the warranty period.
c. Provide relevant details including the product type, detailed description of the defect, date of purchase, and any relevant usage details.
d. Send the suspected defective product to Tengri Lights within 5 working days, marked with a reference number provided by us.
5. Warranty Remedies:
Upon verification of the defect, Tengri Lights shall, at its discretion:
a. Repair the defective product.
b. Replace the defective product with a new or refurbished one.
c. Refund the purchase price.
Note: Repairs or replacements do not lead to a new warranty nor extend the original warranty period.
6. Exclusions and Limitations:
This warranty shall not apply to:
a. Damages caused by acts of nature, civil unrest, or other external events.
b. Defects resulting from improper installation, misuse, neglect, or unauthorized alterations.
c. Products not used as per Tengri Lights' guidelines or exposed to corrosive environments.
d. Any attempts to modify or repair the product without Tengri Lights' written authorization.
e. The use of unauthorized chemicals or agents on the product. Furthermore, a product is considered defective only if a notable percentage of its components fail, or its performance significantly drops below standard specifications.
7. General Provisions:
This Limited Warranty constitutes the sole and exclusive warranty offered by Tengri Lights for the specified Products, superseding all prior agreements or representations. Any other warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, are hereby disclaimed.
8. Modification of Warranty:
Tengri Lights reserves the right to modify the terms of this Limited Warranty at its discretion. Such modifications will apply to products purchased after the effective date of the change.
Contact for Claims:
Warranty claim form: https://tengri-lights.typeform.com/warranty
2204 SW Wolf Run Ct, Claremore, Oklahoma 74019